Child Safety Standards

1. App and developer

App name: KinTomo (きんとも)
Developer: TPERA
Child safety contact: TPERA Trust & Safety Team (contact@tpera.co.jp)

These standards apply to every part of KinTomo, including profiles, messages and sending photos and audio.

2. What is prohibited

The following are prohibited in every circumstance. When confirmed, the account is suspended.

Child sexual abuse and exploitation (CSAE): sexually exploiting or abusing anyone under 18, or encouraging it
Child sexual abuse material (CSAM): sending, sharing or requesting images, videos, audio or text that sexually depict anyone under 18, including edited, AI-generated or drawn material
Grooming: approaching a child for sexual purposes to win their trust or to arrange to meet
Sextortion: threatening someone with sexual images or similar material to demand money, more images or sexual acts
Child sexual trafficking: buying, selling or arranging children, and child prostitution or promoting it
Other sexual exploitation: asking a child for sexual conversations, posts that treat children as sexual objects, and any other sexual exploitation of children
Contact with, and use by, people under 18: contacting someone you know or suspect is under 18, and use of the Service by anyone under 18

3. Adults only (18+)

KinTomo is only for people aged 18 and over. People under 18 cannot sign up or use it.
When signing up, everyone must confirm they are 18 or over and enter their date of birth. A date of birth under 18 is rejected by the app and by our servers, and our database cannot store one.
The date of birth cannot be changed after signing up.
Accounts confirmed to belong to someone under 18 are suspended.

A date of birth is self-declared and does not by itself prove age. If you find someone who may be under 18, report them in the app with the reason “Might be under 18”.

4. How we protect children

A first message is a text-only request. Text detected as contact details (e-mail addresses, phone numbers, links, messaging IDs) is refused, and photos and audio can only be sent after the recipient accepts.
Profile text that contains contact details, links or similar is reviewed by our staff before it is shown.
Message requests to new people are limited per day, and messaging is restricted automatically for someone reported by several people in a short time.
You can block anyone at any time. Blocking ends the conversation and the other person can no longer contact you.
Reports about child safety have their own reason: “Child sexual abuse or exploitation”.

5. How to report

In the app (recommended)

Choose “Report” in the menu on the person's profile, or “Report user” in the conversation menu. To report a single message (including photos and audio), press and hold it and choose “Report”.
Choose the reason “Child sexual abuse or exploitation” or “Might be under 18”. In older versions of the app, choose “Might be under 18” or “Sexual content”.
Describe what happened as far as you can and send the report. The other person is never told who reported them. You can block them at the same time.

If you come across images or videos that sexualise children, do not save, forward or screenshot them. We preserve reported content.

By e-mail

Anyone, including people who cannot use the app or do not use KinTomo, can contact the TPERA Trust & Safety Team at contact@tpera.co.jp. Put “Child safety” in the subject and tell us the username and what happened as far as you know. Please do not attach the images or videos themselves.

In the app's Contact support

Go to Settings > Contact support > New inquiry and choose the category “Child safety”.

If a child is in immediate danger, call the police on 110 (Japan) or your local emergency number. Illegal content such as child sexual abuse material online can also be reported to Japan's Internet Hotline Center(opens in a new window).

6. How we handle reports

Reports with the reason “Child sexual abuse or exploitation” or “Might be under 18” are top priority, together with reports about violence and self-harm: our staff review them before ordinary reports.
Only authorized staff review reports, and every view of and action on a report is logged.
When a violation is confirmed, we remove the messages, photos or audio involved and suspend the account.
For these reports we preserve the content as it was when reported (profile, messages and the original photo and audio files) in restricted storage where every access is logged. The preserved evidence remains even if the person deletes their account or we remove the content.
Serious cases are escalated by authorized administrators to a child-safety case and placed under a legal hold. While the hold lasts, the evidence is not deleted and deletion of the reported account is paused.
Preserved evidence is kept for as long as a legal hold lasts; otherwise it is kept for up to one year after the report is closed and then deleted.

7. Account enforcement

Accounts confirmed to be involved in CSAE or CSAM are suspended. A suspended account no longer appears in search or lists and cannot send messages.
Accounts confirmed to belong to someone under 18 are suspended as well.
While a report is being reviewed, we may restrict features such as messaging.

8. Cooperation with law enforcement

When we find suspected CSAM or a case in which a child may be at risk, we report it to the police or other competent authorities as required by applicable law.
Evidence in cases reported to the authorities is placed under a legal hold so that we can answer lawful requests and support investigations.
When investigating authorities make a request based on the law, we review it and cooperate.
Our staff follow a written procedure for all of these steps.

9. Child safety contact

Questions and reports about child safety are handled by:

Team: TPERA Trust & Safety Team
E-mail: contact@tpera.co.jp
In the app: Settings > Contact support (category “Child safety”)
Developer: TPERA

See also the Terms of Service, the Privacy Policy and the Community Rules in the app. When these standards change, the “Last updated” date on this page changes too.